The following rules form an agreement between raccoon-vegas.com and its clients. By registering with racoonvegas.com you declare your full understanding and acceptance of these rules.
Last Update: 01st November 2020
1.1 General Terms and Conditions (GTC) is a regulating contract between the account holder (you) and the Company (RacoonVegas). All the account holders registered on www.raccoon-vegas.com regulate their relationship with the company according to the accepted GTC.
1.2 To become an Account Holder you should first register on www.raccoon-vegas.com.
1.3 A "RacoonVegas Account" is an account held by an Account Holder, for bona fide transactions, with a strict aim to establish a normal commercial relationship with RacoonVegas and with the strict purpose of conducting betting and other gaming and gambling transactions.
1.4 The "Website" is the internet gateway accessible through the internet address www.raccoon-vegas.com where all current and relevant information regarding RacoonVegas operations is published, and through which the Services are provided to the account holders.
1.5 The rules for all Sports Betting on the RacoonVegas website can be found under Betting Rules;
1.6 The rules for each casino game provided by RacoonVegas can be found in the “Help Section” of the corresponding game.
1.7 All services provided through the RacoonVegas website should be used in compliance with the website terms and conditions.
2.1 In order to place a bet or play a game using our services, you will need to open an account with the Operator ("RacoonVegas Account" or "Account").
2.2 In order to open a RacoonVegas Account, you can:
2.2.1 Click on Register on the Website and follow the on-screen instructions or
2.2.2 Open an account by any other method that may be offered by the Operator;
2.3 When you open your account you will be asked to provide us with personal information, including your name and date of birth and appropriate contact details, including an address, telephone number, and e-mail address ("Personal Details"). You may update your Personal Details from time to time by contacting Customer Service; or through the "My Profile" management page on the Website: or by such other method as shall, from time to time, maybe offered by the Operator.
2.4 In opening your account you warrant that:
2.4.1 You understand and accept the risk that, by using the Services, you may, as well as winning money, lose money;
2.4.2 You are: (a) over 18 years of age: and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to you (the "Relevant Age");
2.4.3 Gambling is not illegal in the territory where you reside;
2.5 Your account must be registered in your own, correct, name and personal details, and it shall only be issued once for you and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which you open with us, or which are beneficially owned by you in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but we shall not be obliged to do so).
If we close a Duplicate Account:
2.6.1 All bonuses, free bets, and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by you;
2.6.2 We may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
2.6.3 We may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid and in this case, all losses and stakes placed by or for you through the Duplicate Account shall be retained by us.
3.1 RacoonVegas reserves the right at its own discretion and at all times, to:
a) Decline to open a RacoonVegas account and/or to close an existing RacoonVegas Account without any explanation whatsoever;
b) Decline to accept deposits without any explanation whatsoever;
c) Request documents to verify: (i) the identity of the Account Holder, (ii) his/her authorization to use a specific Card, and/or (iii) other facts and information provided by the Account Holder. Such request may be made at any given moment and RacoonVegas reserves the right to suspend an account pending investigation;
d) Transfer and/or license, without prior notice, data regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by RacoonVegas guaranteeing that the mentioned data at all times are transferred and managed in accordance with the applicable laws, data protection acts and/or similar;
e) Transfer and/or license, without prior notice, the rights and liabilities regarding an account holder to any other legal entity, in any country, ultimately managed and controlled by RacoonVegas guaranteeing that those liabilities are being honoured;
f) Hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Account Holders;
g) Forfeit and/or confiscate funds available on a RacoonVegas Account and/or refuse to honour a claim, in the event that, directly or indirectly: (i) the RacoonVegas Rules have been violated; and/or (ii) other unauthorized activities have occurred in connection with a betting event and/or the operation of a RacoonVegas Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating);
h) Suspend and/or cancel the participation of an Account Holder in the games, promotional activities, competitions, or other services, whenever RacoonVegas is of the opinion that there are legitimate concerns that a RacoonVegas Account is, has been, or may be used for illegal, fraudulent or dishonest practices;
i) Suspend and/or cancel the participation of the Account Holder in the Services, and/or forfeit and/or confiscate funds available on their RacoonVegas Account if the Account Holder is found cheating, or if it is determined by RacoonVegas that the Account Holder has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating the Client Application and/or Software.
RacoonVegas is committed to detect and prevent software programs that are designed to enable artificial intelligence (“AI Software”) to play on ITS website(s) including but not limited to opponent-profiling, player collusion; robots, other 'cheating' software, or anything else that in our reasonable opinion distorts normal gameplay and enables the player to have an unfair advantage over other players. You acknowledge that RacoonVegas will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player’s computer) and the customer agrees not to use any AI Software and/or any such programs.
3.2 RacoonVegas warrants at all times to:
a) Manage funds belonging to Account Holders in a secure and appropriate manner; and/or
b) Absorb the cost and pay the Gaming and Betting Duty, as applicable, at the Place of the Contract;
c) Manage data regarding an Account Holder in accordance with applicable laws, data protection acts, and/or similar;
d) Not offer contingencies to customers to proceed to any fund transfer between customers’ accounts.
3.3 RacoonVegas shall keep Account Holders’ funds separate from RacoonVegas' own funds in a client account held with a Financial Institution approved by the Regulator.
3.4 A RacoonVegas Account does not accrue interest. The Account Holder shall not treat RacoonVegas as a financial institution.
3.5 An Account Holder can only hold one RacoonVegas Account at a time. In the event that this rule is breached, RacoonVegas reserves the right to block and/or delete the superfluous RacoonVegas Account(s) held by the Account Holder in breach of this clause, and reallocate all the funds to a single RacoonVegas Account. Any bonus given to the superfluous RacoonVegas Account(s) will be reallocated.
3.6 A RacoonVegas Account is non-transferable. It is prohibited for players to sell, transfer or acquire accounts from or to other players. Funds cannot be transferred between RacoonVegas accounts.
3.7 An Account Holder shall not allow any other individual, including any minor, to use or reuse its RacoonVegas Account, access and/or use any material or information from the Website, accept any Prize, or access and/or participate in the Services.
Due to regulatory legislation and licensing, players from the following jurisdictions are prohibited from creating accounts with RacoonVegas: the United States and sanctioned countries. RacoonVegas reserves all rights to suspend an account opened from those countries as well as deposits and bets placed.
4.1 An Account Holder may, by contacting Customer Support:
a) Set a limit on the amount that they deposit into their RacoonVegas Account within a specified period of time:
b) Exclude themselves from playing for a definite period of time.
4.2 An Account Holder who has set a limit as above a) can have the limit changed seven days after RacoonVegas has registered the initial setting of the limit. RacoonVegas shall not accept a wager from an Account Holder contrary to a limit or exclusion set by as above.
4.3 If RacoonVegas believes that a player’s gambling activities will cause them financial or personal difficulties, RacoonVegas reserve the right to close their RacoonVegas Account.
4.4 Kindly be advised that gambling can be addictive. If a player deems to require help to overcome any such addiction, they should kindly visit the Responsible Gaming page of the Website.
4.5 For further information on financial protection please refer to the Self-Exclusion and Financial Protection of Players Section below.
5.1 An "Inactive Account" is a RacoonVegas Account which has no record of any log-in and/or log-out for a period exceeding six (6) consecutive months.
5.2 RacoonVegas holds the right to charge or close the inactive accounts if no transactions have been recorded on a RacoonVegas Account for a period of 6 consecutive months; (A dormant account is an account that has not been accessed for 6 months, that has a real money balance. Once your account becomes dormant the Company has the right to close your account.
5.3 Should an account be blocked or excluded and a balance is still available in the account, you shall be contacted by our Customer Support notifying you that a balance is still available in your account. You shall be requested to provide details for the withdrawal of such pending amounts.
5.4 Company reserves the right to charge an inactive account a monthly fee.
5.5 Any balance on an inactive account result of the cashback offering will be expired immediately.
6.1 Subject to the sub-clauses below and without prejudice to RacoonVegas' right to seek redress under any applicable legislation, regulation, enactment, or policy, or under any other provision of the RacoonVegas Rules, RacoonVegas shall have the right to block a RacoonVegas Account when a chargeback has been requested in relation to that RacoonVegas Account.
6.2 When a chargeback has been requested, RacoonVegas may send a notice to the Account Holder at the email address mentioned in the Account Holder’s details, in order to seek confirmation of the Account Holder’s identity and of the payment method used to credit to the Account Holder’s RacoonVegas Account any funds entirely unrelated to a chargeback ("Untainted Funds").
6.3 Where a RacoonVegas Account has been blocked due to a chargeback and the Account Holder has not:
a) logged in to the RacoonVegas Account for a period of thirty (30) consecutive months; or
b) confirmed to RacoonVegas his identity and the details of the payment method used to credit Untainted Funds to the Account Holder’s RacoonVegas Account and then requested a withdrawal; any Untainted Funds on the RacoonVegas Account will be treated as they were funds on an Inactive Account and RacoonVegas will remit the balance on the RacoonVegas Account of the Account Holder.
7.1 An Account Holder may close their RacoonVegas Account at any time by contacting RacoonVegas' Customer Support using the contact details provided in the "Help" section on the Website by email. Any funds in the RacoonVegas Account will be remitted to the Account Holder.
7.2 Should an existing RacoonVegas Account be closed, any obligations already entered into will be honoured.
7.3 Account Holders who wish to recover funds held in a closed, blocked, or excluded account are advised to contact Customer Support.
7.4 In case of closure of their RacoonVegas Account due to gambling addiction or fraud, an individual must not open a new RacoonVegas Account. RacoonVegas will not be liable should the individual succeed in opening a new account, nor for any direct or indirect consequential damages. RacoonVegas reserves the right to close an account opened in breach of this rule at any point.
8.1 Deposits to and withdrawals from a RacoonVegas Account shall at all times be made through a Financial Institution or a Payment Solution Provider. Procedures, Terms and Conditions, availability, and duration for deposits/withdrawals may vary, depending on the time needed for these procedures to be completed, as well as the country where the customer lives and the Financial Institution that is used. More information is available when logged in on the Website under the sections "Deposit" or “Withdrawal".
8.2 RacoonVegas holds the right to not process a payment if the Account Holder’s identity, age, and place of residence, and proof of funds have not been sufficiently verified.
8.3 RacoonVegas may appoint a Payment Solution Provider to act, receive deposits, hold and manage funds, and/or expedite withdrawals, on behalf of RacoonVegas.
8.4 RacoonVegas does not accept cash funds sent or delivered directly to RacoonVegas or a Payment Solution Provider.
8.5 RacoonVegas will credit to the RacoonVegas Account all funds received by RacoonVegas from or on behalf of the Account Holder, or owned by RacoonVegas to the Account Holder.
8.6 Method of payment/withdrawal from/to RacoonVegas Account.
8.6.1 An Account Holder is only allowed to:
a) Make deposits to his RacoonVegas Account with his personal Card or via his personal account created with one of the Financial Institutions or their licensees. If we detect account holders using funds from other account holders or 3rd parties in general (including but not limited to receiving funds from 3rd parties on their own payment methods and directly depositing them to their own RacoonVegas account), we reserve the right to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account.
b) Request withdrawals of funds held on his RacoonVegas Account to his personal account created with one of the Financial Institutions or their licensees.
8.6.2 An Account Holder is responsible for providing RacoonVegas with the correct details of his personal account for the purpose of withdrawals from his RacoonVegas Account.
8.6.3 An Account Holder must not allow third parties to use his RacoonVegas Account to make deposits to or withdrawals from his RacoonVegas Account.
8.6.4 It is the Account Holder’s sole responsibility to ensure that he/she complies with the above provisions.
8.7 RacoonVegas shall not accept a wager from an Account Holder unless a RacoonVegas Account has been established in the name of the Account Holder and there are adequate funds in the RacoonVegas Account to cover the amount of the wager, or funds necessary to cover the amount of the wager are provided in an approved manner.
8.8 RacoonVegas shall not deal with the balance of a RacoonVegas Account except:
a) to debit from the RacoonVegas Account a wager made by the Account Holder or an amount the Account Holder indicates they want to wager in the course of a game they are playing or about to play;
b) to remit standing funds of the RacoonVegas Account to the Account Holder, at the Account Holder’s request;
c) to pay reasonable bank charges for deposits received and funds withdrawn.
8.9 The balance of a RacoonVegas Account may turn negative in case of chargeback.
8.10 Withdrawals from a RacoonVegas Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Whenever possible, RacoonVegas will restrict withdrawals to be made only to the same account utilized by the Account Holder to make deposits.
8.11 When an Account Holder wishes to withdraw funds they have deposited or have been credited as real money in their RacoonVegas Account but have not wagered the amount at least once, RacoonVegas will refuse the withdrawal due to AML (Anti-Money Laundering) reasons.
8.12 Depending on the payment method chosen by the Account Holder, minimum and/or maximum deposit limits may apply.
8.12.1 To withdraw an amount from the account, the Account Holder must complete the following steps:
1. Choose "Withdraw" in the Account section.
2. Choose the appropriate method of withdrawal.
3. Provide the required personal data and indicate the amount.
4. Press Confirm. A message confirming the withdrawal request will then appear.
The withdrawals will be remitted only to the same account from which the funds originated (wherever possible). There can also be limitations for withdrawals. The identity of players must first be verified.
8.13 RacoonVegas reserves the right to charge the Account Holder for administrative costs resulting from withdrawals made.
8.14 The participation of an Account Holder in the Services in a jurisdiction where such participation is prohibited by law shall not affect any stakes or payment made to and accrued for the benefit of RacoonVegas.
8.15 RacoonVegas, or Governing Authority can monitor or request to review all transactions to prevent money laundering. All suspicious transactions detected by RacoonVegas will be reported to the Governing Authorities.
8.16 All transactions are checked to prevent money laundering.
8.17 It is the sole responsibility of the Account Holder to pay and proceed with all necessary diligence in relation to taxes on any Prize, if and where applicable.
8.18 It is unlawful to deposit money from ill-gotten means.
8.19 With the Finance / Accounting Department initiative, users may be redirected for different payment methods.
9.1 You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether expressed or implied.
9.2 Without prejudice to the generality of the preceding provision, THE COMPANY, its directors, employees, partners, service providers:
9.2.1 Do not warrant that the software or the Website/Websites is/are fit for their purpose;
9.2.2 Do not warrant that the software and Website are free from errors;
9.2.3 Do not warrant that the Websites and/or Games will be accessible without interruptions;
9.2.4 Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or Your participation in the Games.
9.3 You hereby agree to fully indemnify and hold harmless THE COMPANY, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
9.4. Access to or use of the Website, or any of the Services via the Website, or any Access Device may not be legal for some or all residents or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with in respect to the legality or otherwise of the access to and use of the Website, and the making of any deposits or receipt of any winnings.
The availability of the Website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
9.5. It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website and You represent, warrant and agree that You will do so.
9.6. If it becomes apparent to us that You are a resident in a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.
9.7. Should you be able to access and use the Services from your location, you shall be responsible for reporting your winnings and losses to the tax and/or other authorities as per the existing regulations within your jurisdiction as well as bearing any other charges levied in your jurisdiction.
10.1. The following practices in relation to the Services:
a) abuse of bonuses or other promotions (as defined in paragraph 10.4)
b) using unfair external factors or influences (commonly known as cheating)
c) taking unfair advantage (as defined in paragraph 10.4);
d) opening any Duplicate Accounts; and/or
e) undertaking fraudulent practice or criminal activity (as defined in paragraph 10.4), constitute "Prohibited Practices" and are not permitted. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur.
10.2. You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.
a) We have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
b) You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
c) We become aware that you have "charged back" or denied any of the purchases or deposits that you made to your account; or
d) You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of your account) we shall have the right, in respect of your account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) outlined in this paragraph.
10.4. For the purposes of this paragraph 10:
a) A "fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:
- fraudulent charge-backs and rake-back activity;
- the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;
- the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us);
- any attempt to register false or misleading account information;
- any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
b) An "unfair advantage" shall include, without limitation:
- the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Services (including in respect of any game);
- the use of automated players ('bots'), or other 3rd party software or analysis systems; or
c) A "Bonus Abuse" shall include:
- Making a deposit to receive a bonus without any activity of the deposited funds
- Cashing out for the purpose of re-depositing
- Betting both sides of a single event for the purpose of falsely achieving bonus wagering requirements
- Referring new accounts for your own use
- All Bonuses are subject to bonus use limitation based on the bonus engine, and, unless stated otherwise, they shouldn't be used more than 6 times per calendar month, if for any reason a bonus code is used by an individual player over that amount the company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings
11.1.1 Indicating Your wish to close Your Account; an
11.1.2 Stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the Services.
11.2 When You request closure of Your Account under paragraph 11.1, subject to paragraph 11.3, return any outstanding balance in Your Account to You.
11.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
CLOSURE AND TERMINATION BY US
SUSPENSION BY US
11.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
i) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active
ii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group
iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.
11.11 Company reserves the right to close down existing accounts without explanation. In the event of any fraudulent (e.g. Arbitrage, etc.) behavior is suspected, winnings will be voided and deposits will be refunded after we deduct the corresponding administrative and transaction fees and any fees that Company is obliged to pay to the competent authorities due to a customer’s complaint. Company also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behavior.
11.12 If, in the Company's sole determination, the Player is found to have cheated or attempted to defraud the Company, in any way including but not limited to game manipulation, using strategies (e.g Martingale, Anti-Martingale system) aimed at unfaithful winnings or payment fraud, or if he / she makes untrue and / or malicious comments with regard to the Company's operation in any media or forum, or if the Company suspects the Player of fraudulent payment, including use of stolen credit cards or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transactions (including but not limited to money laundering), the Company reserves the right to publish the Player’s actions together with his / her identity and e-mail address, as well as to circulate this information to banks, credit card companies, and appropriate agencies. Furthermore, the Company may close any accounts and forfeit any account balances that the Player has with the Company
We reserve the right to void and withhold any or all winnings made by any Player, where we have reasonable grounds to believe that the said Player is acting or has acted in liaison with an attempt to defraud or damage the Company and/or the Services and/or the Platform in any way.
In the interest of data protection, security, and avoidance of fraud, the Company does not permit the use of any communication channels included within the Services and/or the Platform to offer or promote any offers, products, or services (whether the Player’s or a third party's). The Player is expressly prohibited from posting information or contacting our customers to offer or promote any offers, products, or services.
12.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment and telecommunications networks and internet access services that You need to use in order to access the Services.
We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third-party software or hardware, including (for the avoidance of doubt) third party analysis or ‘Bot’ programmes which promise certain results from any of the Services.
12.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
12.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
12.4 You shall be solely liable in respect of any content uploaded by You onto the Website ("Uploaded Content") and, in uploading any such content, You represent and warrant that:
12.4.1 You have obtained all necessary approvals, consents, licences and permissions required in respect of the Uploaded Content and that the reproduction of the Uploaded Content on the Website will not infringe the copyright, trade mark, confidential information or any other intellectual property rights whatsoever of any third party;
12.4.2 The Uploaded Content will not contain any material in breach of paragraph 12.2 or any code in breach of paragraph 12.3;
12.4.3 The Uploaded Content will comply with all laws and regulations (including, in particular, those relating to data protection and privacy); and
12.4.4 The Operator is entitled to use and sub-licence the use of the Uploaded Content at its sole discretion.
12.5 Any material (other than Software under paragraph 16) downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
12.6 Where we have reason to believe that Your use of the Services is in breach of any paragraphs 12.2, 12.3, 12.4, or 12.5 we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.
13.1 Expressions used in the betting and gaming industry are numerous. Where appropriate, a glossary explaining the meaning of commonly used betting and gaming expressions is available in the Help section of the Website. Should You be in any doubt as to the meaning of any expression, You should:
13.1.1 Look up its meaning in the Help section relating to the event or game You are betting or gaming on;
13.1.2 If You are still in any doubt, contact Customer Services for clarification; and
13.1.3 Not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.
15.1 In order to use the products offered through the Services, you may be required to download and install software on to Your Access Device ("Software"). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
15.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem). Where we have reason to believe that you intentionally made use of a technical error, loophole or error in our or any third party's software, used by you in connection with the Services, to your advantage or disadvantage, prior of any notification to us, Company does not hold any responsibility and reserves the right not to compensate or refund players.
17.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
17.1.1 Where we misstate any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
17.1.2 Where we have made a 'palpable error'. A palpable error occurs where:
184.108.40.206 In relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
220.127.116.11 In relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
17.1.3 Where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where 'Live' bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
17.1.4 Where an error has been made as a result of a Prohibited Practice under paragraph 11.1;
17.1.5 Where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to 'Related Contingencies');
17.1.6 Where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
17.1.7 Where an error has been made by us as to the amounts or the number of free bets and/or bonuses that are credited to Your Account, any such circumstances being referred to as an "Error".
17.2 We reserve the right to:
17.2.1 Correct any Errors made on a bet placed and re-settle (void) the same by declaring the bet void and return Your stake into Your Account
17.3 Any funds which are credited to Your Account, or paid to You as a result of an Error shall be deemed, pending resolution under paragraph 18.2, to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have funds in Your Account we may reclaim these funds from Your Account pursuant to paragraph 6.4. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
17.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
17.5 You shall inform us as soon as reasonably practicable should You become aware of any Error.
17.6 Where You have used funds which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall be immediately repaid to us any such amounts when a demand for repayment is made by us to You.
18.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
18.3 Save as provided in our betting rules and subject to paragraph 18.5, our maximum liability (including that of our group companies, affiliates, officers, directors, agents and employees) arising out of your use of the Services (or any part of the Services and whether utilising the website), whether such liability arises under breach of contract, tort (including negligence), or otherwise, will be limited to:
18.3.1 Where our liability relates to a bet or stake, the amount of the bet or stake placed by you in respect of which our liability has arisen;
18.3.2 Where our liability relates to the misapplication of funds, the amount of money in your account that has been misplaced by us; and
18.3.3 In respect of any other liability of the operator, two thousand GBP (2000 EUR).
18.4 We (including our group of companies, affiliates, officers, directors, agents and employees) shall not be liable to you, whether such liability arises in contract, tort (including negligence) or otherwise, in respect of any:
18.4.1 Loss of Data;
18.4.2 Loss of Profits;
18.4.3 Loss of Revenue;
18.4.4 Loss of Business Opportunity;
18.4.5 Loss of or Damage to Goodwill or Reputation;
18.4.6 Business Interruption; or
18.5.1 Fraud (including fraudulent misrepresentation); or
18.5.2 Death or personal injury caused by our negligence.
19.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
19.1.1 The access to and use of the Services by You or by anyone else using Your username and password; and/or
20.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software, and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under license from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
20.5 All intellectual property rights in the name “RacoonVegas”, the logos, designs, trademarks, and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trademarks, and other distinctive brand features in any manner without our prior written consent.
20.6 Τhe information contained in any form of written communication between RacoonVegas and You, including any attachments, are strictly confidential, may be legally privileged, or otherwise protected from disclosure, and are intended solely for the addressee. Υou are strictly prohibited to use, copy or disclose this information to any other person or take any action in reliance of this transmission. If you have received this message in error, please notify the sender by return e-mail or telephone immediately and delete the message from your system.
21.1 You shall not:
21.1.1 Corrupt the Website;
21.1.2 Attempt to gain unauthorized access to the Website, the servers on which the Website is stored, or any server, computer, or database connected to the Website;
21.1.3 Flood the Website with information, multiple submissions, or "spam";
21.1.4 Knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs, or similar material that is malicious or harmful;
21.1.5 Interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
21.1.6 Attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach of the Computer Misuse Act 1990 to the relevant law enforcement authorities, as well as with Interpol and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
21.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data, or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
22.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
22.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as "Your Personal Information").
22.4 By providing us with Your Personal Information, you consent to our processing of Your Personal Information, including any of the same which is particularly sensitive:
22.4.2 For other purposes where we need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers and agents for these purposes, for example to our providers of postal services, marketing services, and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
22.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.
If you have a complaint, you can contact customer support via live chat and via email [email protected] RacoonVegas will use its best efforts to resolve a reported matter promptly. Complaints will be resolved within 14 business days of receiving them.
If you have a query with regard to any transaction, you may also contact RacoonVegas with details of the query. We will review any queried or disputed transactions. Our judgment is final.
Operator strives to ensure the full protection of all its clients and their bets; however, there are certain events that are beyond our control. If, for any reason, the customer is disconnected from the game server, the Operator cannot be held liable for any losses that may result from this disconnection. The operator will undertake the best endeavors in ensuring that the balance of the customer’s account is recorded on the server and is not affected by the disconnection in any way. If a line has been disconnected or become unresponsive, when the customer logs on the balance of credits recorded on the server after the last bet was completed, is displayed. By placing any further wagers, the customer accepts the results of any previous wager. As such, at Operator’s discretion, the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted. If the customer feels the result of any of the games is unfair or incorrect, they should contact customer support immediately and report the discrepancy.
24.1 No claim or dispute with regard to:
24.1.1 The acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and
24.1.2 A game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or gameplay took place.
24.2 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
24.3 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by phone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
24.4 The Company reserves the right to deduct administrative and transaction fees and any fees that the Company is obliged to pay to the competent authorities due to a customer’s complaint to our regulators or any other third party competent of publishing such complaints.
24.5 If you are not satisfied with the resolution of your complaint by RacoonVegas, you may report your complaint to the Licensor by email: [email protected]
26.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.
27.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
27.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
28.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.
34.1 RacoonVegas does not bear any responsibility for any losses or damages claimed as resulting from the use of this site or from its content. This provision equally applies to the use or misuse of the content of the site by any person, inability to access the site or use it, to delay in functioning or transmission of data, failures in communication lines, any errors, misprints, or omissions in the content of the site.
34.2 Loading photos and video from the website or its sub-sites are permitted only for private use. Publication, transmission, or reproduction of this data for any other purpose is strictly prohibited.
34.3 RacoonVegas monitors traffic of its website actively and reserves the right to block access in cases of suspected automated betting (bots).
35.1 The values of the parameters (including handicaps, totals) and coefficients of the events specified in the line of the current day may change after any bet, but conditions before bets are the same, except in cases of technical and obvious mistakes in the line.
35.2 Only the amount confirmed and registered by the company is accepted as the betting amount.
35.3 The User is the only person who is responsible for the bet. Once a bet is made and its acceptance is confirmed, it cannot be changed or cancelled by the User. RacoonVegas does not provide any guarantees with respect to inadvertently placed bets / duplicate bets made by customers. Please carefully check all the bets you have made.
35.4 Loss of your password cannot be a reason for the withdrawal rates or cancellation of the request for payment of winnings.
35.5 A bet is accepted as soon as it is confirmed by the company. All accepted bets are displayed in the “Bet History”. In some cases, there may be a delay until a bet is listed in your history. In case of any dispute, the time when the bet was registered in the system of the company is considered to be its true submission time. If the User did not receive any notification about the acceptance of the bet, the rate is still considered to be accepted if it is displayed in the “Bet History.”
35.6 Failures of communication or other technical failures in customer communications are not a reason for the cancellation of a bet if the bet has been registered on the server.
36.1 The Company is not responsible for the accuracy, completeness, and timeliness of the proposed information services, including data on Live events and mailing services.
36.2 RacoonVegas makes every effort to ensure the information on Live events (such as results, the time of a game, and the statistics of teams /players) is correct. However, this information is displayed only for information purposes. RacoonVegas is not responsible for any errors in this data.
36.3 RacoonVegas is not responsible and does not accept any claims regarding the accuracy of the translation from foreign languages of team names and the names of the players.
36.4 If in the indicated event/match more than one member with the same surname is present and during bet acceptance, the full name of the athlete or other features identifying them uniquely have not been indicated, all bets are refundable.
36.5 If in the name of the match or in the name of the position one or more entrants are indicated in the line incorrectly (except for errors in translation), that is if the other team/entrant of the represented tournament is indicated instead of the necessary one, all the bets on that event are recognized as invalid and a return is made. Only RacoonVegas has the right to determine the events belonging to this category.
36.6 In cases when the specific details of the team such as a particular age group (for example under 18s/under 21s/youth teams), gender (women), or the status of the team (reserve) are not indicated on the line resulting in the marking of the other team in the line instead of the declared one, all bets on this match are refundable. In other cases when incomplete names or possible grammar errors are indicated in the line, all bets remain in force. If the gender of teams is not indicated in the line, it is considered that the gender of teams is male. In case women’s teams are participating in a match it is necessary to have a detailed indication about it in the line otherwise bets on this match are subject to return.
36.7 Date and time indicated in the line are the date and time of discontinuation of betsˈ acceptance on the event (except for Live events) and do not necessarily coincide with the date and time of the actual start of the event. The actual time of the event while counting the bets is considered as the time of the start of the event, which is determined based on the official documents of the organization conducting the competition, as well as RacoonVegas' data.
36.8 If the place of conducting a meeting is not indicated in the line, in the list of events the host of the field is indicated firstly, except for competitions of American types of sports. All the information contained in the “cap” to a particular sport, carries an ancillary character. Possible errors in the given information are not a ground for the return of bets.
36.9 On acceptance of bets for Live Events there is a set delay, the value of which may vary depending on the sport, market, and other features, and it is determined exclusively by RacoonVegas for security and protection from subsequent bets.
36.1 The Company is not responsible for errors in typing, transfer, or counting of bets. In particular, RacoonVegas reserves the right to correct obvious errors made while entering information on betting coefficients and/or calculation of the amounts at the bets (for example, errors in the coefficients indicated in teams incorrectly, incorrectly indicated events, etc.), or declare invalid the corresponding bets even after completion of the event. In the cases of correcting obvious errors bets are returned. The most common types of technical errors are the following:
36.1.1 Errors of input of coefficients – when the coefficient (or the setting of the handicap/total, etc.) is displayed without a separator (dot) or with any additional number.
Example: instead of the coefficient 1.8, 18 is displayed, instead of 2.3, 23 is displayed, instead of 3.0, 30 is displayed etc.
36.1.2 “Mirror Errors” – when the coefficients for players are displayed in a diametrically opposite manner. In this case, the favourite of the game (including current favourite of the live event) is displayed by a coefficient exceeding the coefficient of the outsider of the given event.
Example: Basketball. Barcelona-Unicaja. The winner of the match. Instead of 1.2 and 4, 4 and 1.2 is displayed.
36.1.3 Writing errors – if all the coefficients are indicated correctly, however, teams are written in an incorrect order (usually occurs for events taking place on a neutral field).
Explanation of the previous example: record: Basketball. Unicaja-Barcelona. The winner of the match. 1.2 and 4 instead of Basketball. Barcelona-Unicaja. The winner of the match. 1,2 and 4. Clear indicators of obvious errors are very large differences in the coefficients of RacoonVegas and other bookmakers, the coefficients that are nearly impossible to be offered in the current situation of the match. The right to determine whether or not an obvious or a technical error was made in any case belongs exclusively to RacoonVegas.
36.2 RacoonVegas reserves the right to cancel the bets made on deliberately incorrect coefficients and obvious errors.
36.3 RacoonVegas reserves the right to cancel the bets even after the end of the event if these bets are won by the User as a result of a technical failure or an obvious error.
36.4 In cases when due to technical reasons the User’s bets were not provided with the necessary amount of funds in the account, the bets are considered invalid.
36.5 In case of mistakenly having credited the means to the customer’s account the latter shall immediately notify RacoonVegas about the mistake. If due to an error a negative balance has been formed with the client, the betting company has the right to cancel the uncalculated bets despite the fact that they were made before the error occurred.
36.6 The Company reserves the right to oblige the User to accept liability for any damage caused to it if the user used a technical or administrative error intentionally when making a deposit and/or during the receipt of money on the account.
RacoonVegas does not accept any bets or provide services to customers on credit. All bets must be confirmed with funds existing in the account of the User.
38.1 RacoonVegas states explicitly that bet placement and betting organization, as well as participation in sports betting, multiplayer poker, casino games, and lottery-style games may be restricted by law or even prohibited in some countries. Such restrictions or prohibitions may be imposed even if the company obtained the necessary permission (license for betting or organizing gaming) to place bets and for betting organizations. The User should note that if the placement of bets or participation in sports betting, multiplayer poker, and games such as lotteries is prohibited or permitted only under certain conditions, which are not followed, the responsibility for any harm caused by this, rests solely with the User. The client must also take note that the company is not required to provide clients with information, instructions and warnings in a wider range than in the present paragraph. In particular, the company is not liable for damages suffered by the User due to the violation of the relevant legislative prohibitions functioning in his/her country.
38.2 By rating or participating in the games, the User confirms that he has reached the lowest age of consent set by the law of his country, and confirms his/her capacity to enter into the agreement with the company. In case of non-fulfilment of these requirements the User’s account will be closed and necessary measures will be applied.
38.3 The User agrees that his personal information, provided to the company during the pool betting, games in multiplayer poker, casino games and games such as lotteries, as well as in any other game, is stored and used by automatic means.
38.4 By registering, the User confirms the exclusive intellectual property of the company’s regulations, as well as the system controlled by them.
38.5 The Company reserves the right to inform Users about special promotions and new products by telephone and e-mail.
38.6 Legal relations between the User and the company are subject to the appropriate legal rules of international private law.
38.7 The Company expressly states that it does not provide users with any advice (consultation) on tax matters and/or legal matters.
38.8 No disputes about the bets can lead to a lawsuit, legal action, or claims on bookmaker licenses if the company complies with the provisions of arbitration.
38.9 In case of any claims and disputes from the Users’ side and people representing their parties, the company’s liabilities are limited by the size of bets or its possible winnings.
38.10 In case of any disputes or claims the database of RacoonVegas has priority over any other data.
38.11 If there is discrepancy between the English version of these rules and the translation into another language, the English version is considered to be the correct one.
38.12 Any matters of dispute including claims about the results of the event are accepted to be reviewed by the bookmaker’s office within 5 days of the end of the sporting event.
38.13 RacoonVegas does not hold Users’ funds in segregated or separately protected bank accounts. It is important for the User to understand that deposits of RacoonVegas are not held in banks and no interest is accrued upon them.
39.1 The company states explicitly that bet placement and betting organization, as well as participation in sports betting, multiplayer poker, casino games, and lottery-style games, may be restricted by law or even prohibited in some countries. Such restrictions or prohibitions may be imposed even if the company obtained the necessary permission (license for betting or organizing gaming) to place bets and for betting organizations. The User should note that if the placement of bets or participation in sports betting, multiplayer poker, and games such as lotteries is prohibited or permitted only under certain conditions, which are not followed, the responsibility for any harm caused by this, rests solely with the User. The client must also take note that the company is not required to provide clients with information, instructions, and warnings in a wider range than in the present paragraph. In particular, the company is not liable for damages suffered by the User due to the violation of the relevant legislative prohibitions functioning in his/her country.
39.2 The minimum and maximum size of bets for all sporting events are defined by the bookmaker’s office and are subject to changes without prior written notice. In addition, RacoonVegas reserves the right to impose special restrictions on the accounts of individual Users.
39.3 RacoonVegas does not recommend two or more Users placing bets from one IP-address (from the same computer or the same local area network) in order to avoid suspicion of collusion (cheating). In such cases, it is necessary to reconcile the possibility of the game with RacoonVegas by explaining the circumstances. RacoonVegas has the right to block the account of such a User and ask them to send the documents verifying their registered identity.
39.4 Winnings are paid only within the maximum limits of the company. If the User has made a bet and the winnings exceed the maximum, the company will not pay any amount of money exceeding the maximum limit.
39.5 Results for sports statistics are published on the official website of RacoonVegas, www.raccoon-vegas.com, within 3 days of the end of a sporting event.
39.6 RacoonVegas reserves the right to cancel repeated bets on the same event/market.
40.1 Bets placed after the start of the event, except the bets for Live Events, in all cases, are invalid and are returnable, and are excluded from the "Multiple" and "System" bets. Any bet (including bets for Live Events) made on an event, the result of which is already known by the time of betting, is considered invalid and will be refunded.
40.2 If the User wishes to challenge the time of the start of the event, he must provide an official document (or a link to the website of regulatory bodies of the given event) which confirms the actual time of the start of the match on which the given bet was made.
40.3 If disputes arise regarding the time of the start of the event, if the official regulatory bodies of the appropriate tournament/event do not provide (or lack) such information, RacoonVegas' information about the event’s start time is considered the only correct one while calculating the bets.
40.4 If the event and market are covered for Live Betting then bets will stand at the revised price at the time the bet was placed (where a revised price is deemed less than 1.01 then bets will be void), unless the outcome is already known in which case such bets will be void.
40.5 If the event or market is not covered for Live Betting then the bet will stand as long as the selected participant or team has not gained a material advantage (e.g. a score, sending off for the other team, etc). Where a material advantage has been gained RacoonVegas reserves the right to void the bet, win or lose. Any bet placed where the outcome is already known, including Live Betting, will be made void.
41.1 If a "Refund" is declared about a bet, such bet is considered as won with the coefficient of 1. In case of "Single" bets, this means that the User will get back the amount of money placed on this bet. In the case of "Combo" or "System" bets, the total coefficient will be changed accordingly (in the event, where a return occurs, the coefficient will get the value 1, the coefficients on the remaining events will remain unchanged, and the final coefficient will be counted according to a similar scheme; only the coefficient of the outcome of the event, on which a return was given – one of the factors (multipliers) of the final coefficient of "Combo" or "System" – will get the value 1).
41.2 If as a result of the match the total number of scored goals is equal to the total of the bet and among the proposed outcomes of the given total bets there has not been the option equal … (the indicated number) of goals, a return is made. Similarly, for the individual totals, totals of the player, totals of cards/corners /dismissals, fouls, and other parameters if the final value of the match and the proposed parameter of the total are equal a return is made.
42.1 The User is responsible for maintaining the confidentiality of any information related to their account and shall take all measures to prevent the use of personal accounts by unauthorized people. Any operations confirmed by the username and password of the account holder shall be valid and have legal force.
42.2 If the User suspects that his username and password are known to a third person, they have, at any time, the right to send a request to RacoonVegas to block the account temporarily until all circumstances are clarified.
42.3 To ensure the security of personal data of Users, RacoonVegas communicates with Users via the e-mail that was indicated by the User during registration.
42.4 The User is responsible for maintaining the confidentiality of any information related to their e-mail and shall take all measures to prevent the use of e-mail addresses by third parties. RacoonVegas is not responsible for any loss or damage resulting from the connection between the bookmaker office and the User using a registered e-mail address.
43.1 In case of possible interference in the match result and the formation of the coefficients for the match (including cases of suspicion in match-fixing), RacoonVegas reserves the right to suspend the payments on this event or to cancel the bets on this match, as well as hand over the information on relevant side to the appropriate authorities for further investigation and prevention of similar incidents.
43.2 RacoonVegas reserves the right to suspend the payment of the bets and refund the bets on this particular event, if there are solid grounds to believe this match was negotiable. Such grounds may be based on the size, number, and nature of the bets made by one or all of the possible methods of betting.
The decision of the governing bodies of relevant federations and regulatory bodies are also taken into account. In such cases, RacoonVegas reserves the right to hand over the information on related parties to the governing bodies for further investigation and to prevent similar incidents.
44.1 An event is considered interrupted if there was no play for an indispensable amount of playing time specified according to the rules of the company, even if the result of the event that was interrupted is later confirmed to be final.
44.2 For interrupted events recognized as cancelled, unless otherwise stipulated in the rules on sports, all bets are refundable, except for ones for which the result is exactly defined at the time of the stoppage of the event. For interrupted events bets on the relative performance time (periods, etc.) are subject to unconditional return.
45.1 If the start time of the event has been changed and otherwise is not stipulated in the rules of sports, all bets on the event are refundable.
45.2 During a game involving qualification to the next round, in cases of transferring the game period onto subsequent days, or changes of the field, the bets remain valid. If the "qualification" of the team which goes to the next round later has been cancelled for any reason, the cancellation is disregarded, and the payment is made according to the results of the played matches. If the second match did not take place or was interrupted, then all bets on it, including the qualification, are refundable. Payments on the qualification are made only at bets made before the first match. If none of the matches have taken place, the bets will be refunded.
46.1 RacoonVegas validates the results on the basis of official reports and alternative sources of information (including videos of the event) after finishing the event. Calculation of bets is based on the results published on the website www.RacoonVegas.com in the section "RESULTS". In case of discrepancy of results from different sources of information, as well as in the case of their obvious mistakes the final decision to determine the results lies with RacoonVegas.
46.2 All Users’ inquiries regarding the correctness of the results of the RacoonVegas site, should be based only on the basis of official sources of information (websites of regulatory bodies for these championships). Information from other sources cannot be considered a basis for the reviewing/reappraisal of bets.
46.3 Valid (factual) results are considered to be the results, which are announced on the basis of official reports or other sources of information, right after the end of the event.
46.4 Live event bet results are calculated based on what is known immediately after the end of the event/competition. All following changes (for example, changes by decision of a jury after the game) are not taken into account while deciding the bets. The company itself calculates these bets based on its statistical data about the actual course of the game. If not otherwise indicated, all bets on non-participating athletes in the competition will be void.
46.5 In cases when the company’s statistics (based on TV coverage) are different from the official statistics, the bets are calculated according to the company’s statistics.
46.6 If more than one participant or team is declared as a winner of the competition, the coefficient of winnings is divided by the number of winners (the coefficient cannot be less than 1)
46.7 All bets for which the outcomes are already known (in particular bets on who will score the next goal or win a certain segment of the match), are considered valid and are calculated even if the event or tournament was suspended.
46.8 If a match is not completed and is considered incomplete, then all bets on it are refundable, even if the result of the suspended event, is later confirmed as final.
46.9 If it does not contradict the special rules of individual sports, the result announced on the day of the match is taken as the result of the match. Any possible changes in the result, conditioned by the revision of the results of the event by governing bodies and disciplinary penalties of teams, for the purposes of betting, are not taken into account, and the initial results of the calculation of bets remain in force.
Users are required to bet only on their own behalf. Recurring bets containing the same selections from one or more clients may be recognized as invalid and get cancelled by the company. Even after the official outcome of such bets is known, in cases where the company is confident that Users have acted in collusion or as a syndicate, or suspicious bets have been made by one or more Users in a short period of time, such bets may be considered invalid and get cancelled by the company.
48.1 If it does not contradict the special rules of individual sports, when an event participant for whatever reason cannot take part in the event which was bet on, the bet is considered valid and lost by the client. The exceptions are the following cases:
- The event/tournament is cancelled;
- The event /tournament is considered invalid;
- The location of the event was changed;
- The event/tournament is suspended.
48.2 In case of "Who is taller" bets meaning bets with two outcomes, if one of the participants refuses to take part before the event/tournament, the bet is refundable.
49.1 Additional information about types of bets on different sports is indicated in the Rules of Sports.
49.2 Sport Rules take precedence over the General Rules.
50.1 In case of betting on the “Odd/Even number of Total”, regardless of the sports and the proposed position (including total goals/cards/fouls etc.) if the result is “0″, the bets are calculated as “Even number”.
50.2 All bets on the number of medals are calculated according to the official medal table at the end of the event. Any changes undertaken by the governing bodies later are not taken into account.
50.3 Any medals won by the country team in any competition shall be considered as one regardless of the number of participants in this team.
50.4 If any market has the potential outcome “Any other”, this outcome includes all participants of the event, not separately listed in the options of that market.
50.5 With games in any event in the “additional markets” of tours (total number of goals, wins, losses, draws, angular, yellow cards etc.), only matches of the tour which are included in the daily line are taken into account.
51.1 All Users’ bonuses are limited individually to one person, home address, telephone number and e-mail address, one bill of payments (such as by Card number or Skrill account), as well as the computer being used (including the institute, Internet club and other public institutions). The company has the right to refuse the bonus to any User or group of Users. Bonus programs are available only to Users who have made a deposit in real currency to their RacoonVegas account.
51.2 In case of violation of any requirement of the bonus programs, and also if there is any evidence of recurrent bets on one and the same event from a group of customers, or conspiracy, regardless of the result of the given bets, RacoonVegas reserves the right to deprive these Users from a bonus and to consider the corresponding bets as invalid. For the purposes of protection against fraud, the company has the right to demand a document from the client proving identity before transferring a bonus.
51.3 PROMOTIONAL TERMS
Unless otherwise stated, the following terms apply for all Bonuses, Free spins, Free Bets, Casino Chips, and any other “promotional material” offered via the website, newsletters, and SMS.
51.3.1 Bonuses must be wagered exclusively on valid games which belong to the specific game category under which the bonus was initially offered. For example, a Sportsbook bonus must be wagered exclusively on Sports, a Casino bonus exclusively on Slots, and a Live Casino bonus exclusively on Live Casino games.
51.3.2 Casino Bonuses (Slots) are sometimes offered on specific Gaming Service Providers (GSPs) or on specific slots. Therefore, only the wagering performed on the selected GSP’s and/or on specific slots will be taken into consideration towards the bonus’s wagering requirements.
51.3.3 For no-deposit Freespins, Casino Chips and Free Bets awarded to players who have not previously made a deposit, a minimum deposit as well as a wagering of x1 (times one) the deposit amount is required before the winnings can be withdrawn. Loyalty Casino Bonuses, Freespins, Casino Chips, and Loyalty Sportsbook Bonuses and Freebets can be awarded only to fully verified players. Only one bonus is allowed per customer, per household, per address, per shared computer and shared IP address, and per any account details like an e-mail address, bank account details, credit card information, and payment system account number. Any abuser of the bonus offer will lead to the closure of the account.
51.3.4 Unless otherwise stated, the bet amount you can place when you have an active casino bonus is 10€/$/£ (or equivalent to € in other currency) or 10% of the total bonus given (whichever is lower).
51.3.5 If a player decides to cancel an active Bonus, he can do so from his account. However, all bonus money, all winnings, and any wagered amount resulting from his betting activity with the bonus will be forfeited for once and for all. Bonus bets calculate real money first and then bonus amount.
51.3.6 Personalized offers communicated exclusively to a specific segment of players via E-mail or SMS are exclusively available for the intended recipients of the E-mail or SMS and for those only.
51.3.7 For personalized offers communicated via email or SMS, players are requested to contact our customer support team in order to claim the bonus providing all necessary details (e.g. bonus code, type of offer, recipient’s email address, etc.).
51.3.8 On some occasions, we will provide Freespins in the form of a Casino bonus chip. The amount to be credited takes into consideration the minimum bet allowed on the specific slot(s). For example, 20 Freespins on NetEnt’s Guns N’ Roses video slot will be awarded as a 4 EUR (or currency equivalent) Casino Chip and it is intended to be played on the specific slot (Bonus Chip = Min. bet (0,20 EUR) x number of rounds (20) = 4 EUR).
51.3.9 None of the promotional materials offered via this website are transferable, exchangeable, or refundable. In the occurrence where a certain promotional material is not operable due to technical, geographical, or legal restrictions, the company does not hold any responsibility and reserves the right not to compensate or refund players.
52.3.10 Players may be requested at any given time to provide all necessary KYC documents for the verification of their account (proof of identity, payment method(s), and residence).
51.3.11 In case of doubt for the bonuses’ remaining wagering requirement, players are advised to contact our customer support team.
51.3.12 We reserve the right to amend, cancel or terminate any of the promotions at any given time and without prior notice
52.1 The available payment methods are determined by the country and the currency selected during registration. A complete list of fees, limits on them, and other items are displayed on the Deposits and Withdrawals page. RacoonVegas reserves the right to change these terms and details.
52.2 When conducting any financial transactions, it is necessary that the name of the owner of the debit/credit card or bank account exactly matches the name of the owner of the appropriate account of RacoonVegas. Otherwise, RacoonVegas reserves the right to cancel all transactions and make a return on all bets made while using someone else’s account or credit/debit card.
53.1 If any funds have been transferred to the User erroneously, the User is obliged to notify the company immediately. Any winnings of the client arising from such an error shall be considered invalid, and such bets are refundable, regardless of the delay between the origin of the error and the time it was seen.
53.2 If the deposits to the account were made for any other purpose than bets, poker, casino, and financial betting, the company (particularly in case of suspected fraud) reserves the right to cancel a deposit and collect from the User all costs incurred as a result of processing the deposit.
53.3 If the User’s deposit exceeds the bet’s amount, upon the client’s request for withdrawal, RacoonVegas reserves the right to charge the User all costs incurred as a result of processing deposits and withdrawals.
54.1 The minimum bet on any event is the equivalent of 1.00€ in the registered currency of game account. The minimum bet in "Multiple" mode and the minimum bet on one version of the "System" is the equivalent of 1.00€.
54.2 The maximum amount of the bet on the event depends on the sport and the events and is defined by the bookmaker network specifically for each event and each type of bet and is subject to change without prior written notice. RacoonVegas reserves the right to limit the maximum bet on individual events, as well as the introduction and removal of specific restrictions on the accounts of individual Users without notice or explanation of reasons.
54.3 All financial limitations are applicable to each User/group acting together, making bets containing the same predictions. If the User makes a number of bets containing the same predictions, the total payment on these bets may be limited by the size of a maximum payment regulated by given limitations.
55.1 Payments are processed in a time not exceeding 72 hours starting from the moment that the request has been approved by the Payments Department. Before the first payment is made to the User via electronic payment methods (Skrill, Webmoney, Credit or Debit card, etc.), the client is obliged to upload an electronic copy of a passport of his national ID at the relevant section under his Profile. Raco, at its own discretion, may ask from the client additional documents (e.g. proof of address, selfies, etc.) prior to their first payment. Remember that forgery is severely punished by law and in cases of suspicion of placing a counterfeit or an edited copy of the documents by electronic methods, RacoonVegas reserves the right to send such documents to the appropriate regulatory authorities.
55.2 Before making the payment, the employees of the company will verify the correspondence of the name, surname, father’s name, birth dates of the client, and also other data. If differences are found between the actual data and the data provided by the client, RacoonVegas reserves the right to make a refund for all bets by the User and refuse to pay out winnings to the User unless they prove their identity and accuracy of entered data.
55.3 If it turns out that the User has opened several accounts at the company, RacoonVegas reserves the right to refuse to pay out these accounts (except the User’s assets legitimately transferred to the RacoonVegas account, after his payment of a 20% fine of the total amount of deposits).
55.4 With the first request for a withdrawal the User must enter valid passport or Personal ID details, exactly as it appears on the document, in the language of the country that issued (or in the case of foreign documents – in English).
55.5 Group and family members should regulate personal relationships with each other – payments are made ONLY in the name of the owner of the appropriate account.
55.6 The User agrees to provide RacoonVegas with information about his bank account from which the bets will be made in particular, in order to transfer his winnings.
55.7 RacoonVegas is not responsible for changes in the amount of payments related to fluctuations of currency (rate of exchange).
55.8 If the User has requested a withdrawal in the amount of 1,000€ or more (or the equivalent in another currency at the interbank rate), RacoonVegas pays a commission on the transfer and subsequent operations of withdrawals in the given calendar month. Otherwise, the commission is paid to the bank by the User. The maximum withdrawable amount over a 24-hour period is 2,300€ (or the equivalent in another currency at the interbank rate) subject to its payment provider's specific limits. For winnings over 10,000€, the payments will be done in equal monthly installments.
56.9 The Company reserves the right of funds’ withdrawal using a priority for itself method of payment for winning players (including credit/debit card or to the player’s bank account).
56.10 Before ordering the first payment, the player must bet 100% of the payment as a deposit of money amount at a minimum 1.50 odd. This requirement is introduced to combat fraud and "money laundering" by players.
The maximum net winnings per account are limited to 50000€. The maximum daily net winnings in live casino and RNG table games is 500€.
The maximum winnings are quoted in Euros as a base currency in order to ensure consistency across the world but currency equivalents apply for actual payouts. In the event of a casino system malfunction, all wagers are void.
- Absolute Restriction
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses.
Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
- Blacklisted Territories
All NetEnt Casino Games may not be offered in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
- Blacklisted Branded Games Territories
The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
- Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse, and The Invisible Man) may only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.
The citizens of some countries do not have access to Microgaming games. This list includes the following countries: Belgium, Denmark, France, Italy, Singapore, South Africa, Spain, the USA, and United Kingdom. In addition, the partial restrictions imposed on the citizens of some other countries: the USA, Israel, Turkey, Cuba, Iran, Burma, Libya, North Korea, Sudan, Syria, South Africa.